P02 Digital technology and education
Free Software and Digital Services Programme for SMEs
To develop a service model that offers SMEs free software, guidance on use and continuous support so that they can organise their day-to-day operations.
Overview
The need addressed
Beyond access to software, choosing the right tools, initial set-up, data organisation and day-to-day support also determine whether businesses benefit from digital services.
TÜBİAD's role
Connects business needs with software and support teams; coordinates the scope of services, user guidance and development priorities.
- Who it is for
- Micro, small and medium-sized enterprises and their employees
Work plan
Three work packages
Each project within the programme is designed around the following work packages; the people responsible for each work package and its delivery dates are set out in the project file.
-
Work package 1
Service design
The scope of services and the user journey are defined for needs in customer relations, quotations, job tracking, inventory, document management and reporting.
-
Work package 2
Adoption
Account set-up, data preparation, sample workflows and short training sessions help businesses make the tools part of their daily work.
-
Work package 3
Support and development
Support requests and user feedback are evaluated; accessibility, features and guides are improved regularly.
Deliverables
The programme's concrete outputs
- Free service catalogue with clear scope and terms of use
- Set-up and data migration guides
- System for recording support requests and feedback
- Development list based on user needs
Indicators
What do we monitor?
- Regular use for meaningful business transactions
- Resolution time and recurrence rate of support requests
- Time saved in daily work and user satisfaction
Numerical targets for the indicators are set together with the scope and baseline measurement of each project.
Continuity and sustainability
The continuity of free access is addressed together with a resource plan covering maintenance, user support, data portability and operating costs.
Programme management
Who is responsible for what?
The programme is run within TÜBİAD's decision-making and reporting framework. Roles and resources are defined in writing for each project.
Approves project decisions and the budget; reviews the programme as part of portfolio reviews.
To support the digital transformation of businesses and to develop artificial intelligence capacity operated in Türkiye.
Manages the project file, the resource plan and support calls together with the programme's coordinating directorate.
Tracks the timetable, decision records and periodic reports, and presents progress to the Board of Directors.
- 1Needs identification
- 2Preliminary assessment
- 3Project design
- 4Approval
- 5Implementation
- 6Closure
- 7Dissemination
Participation
How can you contribute to this programme?
The business community, associations, foundations, universities, ministries and public institutions can take part in the programme with their own expertise and capacity. Contributions can be defined as expert time, technical capacity, field access, a venue or financial support.
- Software development
- User training and support
- Business needs and feedback
Apply to take part in the programme
Your application is assessed by the Digital Transformation and Artificial Intelligence Directorate, and an initial meeting is held with your institution.
Participation application Request support for your institution's projectRelated programmes
Programmes that work together
-
P03
Digital technology and education
Digital Transformation and Productivity Programme
Digital maturity assessment, transformation roadmap and pilot implementation results
Explore the programme -
P07
Digital technology and education
Türkiye-Based Artificial Intelligence and Data Infrastructure Programme
Technical and financial feasibility, pilot infrastructure in Türkiye, and a service and operating model
Explore the programme